Order Information

What forms of payment do you accept?  

We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover. We also accept Stripe and Paypal.

How do I modify or cancel an order?  

Once your order has been submitted, you must contact our Customer Service Department by email to modify or cancel it. Please email us at or by clicking here. between 9:00 a.m. and 6:00 p.m. Once an item has been shipped the order cannot be modified or canceled. 

How do I check the status of my order?  

To check the status of your order, please contact our Customer Service Department by emailing us at or by clicking here.

How do I enter a Promotional Code?  

On the checkout page there is a box labeled "Discount Code." If you have a Discount Code, type it there and then click the "APPLY" button to apply it to your order.

What should I do if there is a problem with my order?  

If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Service Department by email at or by clicking here

What is your return policy?  

We offer a 30-Day In-Home Trial on every rug we sell, except for samples, customized rugs, and sale items. If you are unhappy with your purchase for any reason, you may return it - no questions asked. You are responsible for payment of the return shipping charges.

Shipping Information

Do you ship internationally?

Yes, we do ship internationally!

What do you charge for shipping?  

Shipping is FREE on orders to any address in the contiguous USA. For international orders, there will be shipping fee based on your location. This fee will be calculated at check out.

How do I track my order?  

Most orders are shipped via FedEx Ground. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please e-mail us at or click here.

How long will it take to receive my order?  

Most items take between 2 to 5 business days to ship. Delivery of items will be dependent on the size of the rug ordered and the shipping location. Most items deliver in 5 to 10 business days. In some cases all of the items in your order may not ship together or in the same package.

How do I properly receive an over-sized rug?  

Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:

For Visible Damage: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt.If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED.

For Concealed Loss or Damage - No Visible Damage to Packaging: As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to the freight carrier immediately and request an inspection within 3 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.

Requesting an Inspection: After delivery, contact your local freight carrier's service center or freight carrier's customer service department to help you determine if an inspection and formal written report will be required. Occasionally the freight carrier may not have an inspector examine the damaged freight. Instead the freight carrier may request that you do the inspection yourself and keep a written description should a claim be filed later.

Please Note: An inspection report is not a claim.Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Tabak Rugs immediately and we will handle all of the dealings with the freight company.Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.

Pricing and Billing

Do I have to pay sales tax?  

Tabak Rugs is required to charge sales tax on orders shipped to delivery addresses in the following states: AL, CA, CO, CT, HI, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NV, OK, PA, RI, SC, SD, UT, VA, VT, WA, WV. If you have any questions about sales tax added to your order, please contact us by email at or by clicking here.

How do I get a copy of my receipt?  

When you submit your order you will be sent a printable version of your receipt. We highly recommend you print this and keep it for your records. If you need an additional or replacement copy of this receipt, we can send you one via e-mail. Please contact our Customer Service Department at or by clicking here.

How can I get an explanation of my charges?

If you have any questions about your order, please contact our Customer Service Department by email at or by clicking here.

When will my credit card be charged?  

Your credit card will be charged as soon as you click the "Pay Now" button on the checkout page to place your order.

When will my return credit appear on my account?  

As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take several days for the bank that has issued your card to process the credit before it appears on your statement. 

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